Privacy Policy

We process account identifiers, email addresses, authentication records, creator profile content, uploaded avatars and covers, goals, support links, contribution names and messages, replies, payment references, amounts, fees, taxes and status records. Guests must supply a valid receipt email; signed-in supporters may use their account email. Checkout can also collect an optional phone number and pass it to the selected payment provider. Saved payout details and support correspondence are processed when supplied. We may request additional information during a review; do not send identity documents by ordinary email or publish private financial information. Hosting and operational logs can contain timestamps, request identifiers, IP addresses and browser/device information for security and troubleshooting.

Your published creator profile, goals and support links are public. A contribution name or message may be displayed with the creator's supporters. Using an anonymous display name does not make the underlying transaction anonymous to ChaiLink or the payment provider. Account email, receipt email, phone and payout destinations are not public profile fields. Creators can view contribution records relevant to their account. Authorized administrators can access private records needed to operate the service and investigate payments.

We use information to sign you in, display profiles, confirm payments, maintain transaction records, assess payout eligibility, send receipts and service notices, investigate fraud, moderate content and handle appeals. We also retain information needed for legal obligations, payment-provider requirements and the establishment or defence of claims. We do not sell personal information.

Hosting uses Vercel. Google Firebase provides authentication, Firestore records and Storage for profile images; Google also processes Google sign-in when selected. Transactional receipt email uses Resend where configured. PayFast (APPS) is the production gateway integration; an alternate provider such as Safepay or Xpay may appear on a separately configured checkout. The provider actually displayed at checkout processes payment credentials under its own terms and privacy notice. ChaiLink receives payment identifiers, statuses and relevant provider responses. Never send card numbers, CVV or payment OTPs to our support team. Providers may process data outside Pakistan. We may disclose relevant records to payment providers or authorities when required by law or necessary to investigate a transaction.

Session cookies and Firebase authentication storage keep you signed in. Browser storage can retain appearance preferences and whether a campaign notice was dismissed. The app's hosted screens use WebView storage and native authentication state. Clearing storage may sign you out or reset preferences. Essential authentication storage is required for account features.

We retain account information while needed to provide the service and retain transaction, review and dispute records for applicable legal, contractual and fraud-prevention purposes. Account closure does not immediately delete records needed for those purposes. Contact privacy@chailink.co for access, correction, account closure or deletion; we may need to verify your identity and explain any record we must retain. Do not assume deleting a public profile erases its financial history.

Access controls and audit records help protect private information. No internet service can guarantee absolute security. Report suspected exposure promptly and never email passwords, full card details or OTPs. Privacy requests: privacy@chailink.co. Contact support@chailink.co or +92-300-2612-932. Support hours: Monday–Friday, 10:00 AM – 6:00 PM PKT (UTC+5). We aim to acknowledge inquiries within two business days. Business/correspondence address: Dara Mohala, Near Government School #2 Boys, Jhelum, Punjab, Pakistan.