Terms of Service

ChaiLink is a digital platform for voluntary support of creators. It is not a bank, savings account, investment product, money-transfer service or physical-goods marketplace. Contributions do not buy equity, interest or a guaranteed return. ChaiLink acts as merchant of record for enabled checkout services in its platform/aggregator model. A creator ledger balance is a record of amounts owed subject to fees, reversals and payout requirements; it is not a deposit account.

Creators must be at least 18, reside in Pakistan, provide accurate information and use a payout account in their own name in Pakistan. Supporters must be legally able and authorized to use their payment method. An account is optional for one-time support, but a valid email is required for guests. Keep credentials private and notify us of suspected account misuse. Do not impersonate others or bypass a restriction.

Checkout is denominated in PKR. Supporters pay the support amount plus the displayed gateway fee and applicable checkout taxes. Review the creator and total before authorizing. Creator platform deductions and withdrawal charges are separate and disclosed in the relevant account or payout view. Only methods offered by the current checkout are available. Your bank may charge conversion or other fees separately. International cards depend on the activated gateway and its country/network restrictions. Demo and provider sandbox checkouts are for testing; do not use test activity to claim real earnings or a payout. Closing a payment page does not prove that authorization was cancelled.

Creators must describe themselves and their activities honestly and comply with the Creator Agreement and Acceptable Use Policy. This release supports voluntary creator support, not orders for goods, paid commissions or recurring subscriptions. Do not advertise a guaranteed deliverable as part of a ChaiLink contribution. Creators remain responsible for their content and applicable personal or business tax reporting.

Payment confirmation, merchant bank settlement and creator payout are different events. A displayed balance alone does not promise a payout or prove identity, account ownership or settlement. Payout amounts are subject to the monthly schedule, minimum, existing reservations, dispute holds and account restrictions. You must provide accurate payout details and cooperate with reasonable identity or ownership requests. We may request information to investigate a transaction or meet payment-provider requirements. The Payout Policy explains the schedule and charges.

You retain rights in your original content and grant ChaiLink a non-exclusive licence to host and display it for operating the service. Do not post content you have no right to share. Public profiles and contribution messages may be moderated under the Acceptable Use and Moderation & Appeals policies. Restrictions do not erase transaction records or remove your ability to contact support about an appeal.

Refunds are considered under the Refund Policy, applicable law and payment-network requirements. Contact us promptly about duplicate, incorrect or unauthorized charges. An internal balance adjustment is not proof that your bank has received a refund. You retain any rights provided by applicable law or your payment issuer.

We work to keep the service available but cannot guarantee uninterrupted operation or a particular creator outcome. We may restrict use to address fraud, security incidents, unlawful activity or payment-provider requirements. We will explain decisions where lawful and practicable. Nothing in these terms excludes liability or rights that cannot lawfully be excluded. Material policy changes will be published with an updated date and, where appropriate, notice to affected users.

These terms are governed by the laws applicable in Pakistan, without limiting mandatory consumer rights. Contact us first so we can investigate a concern. Contact support@chailink.co or +92-300-2612-932. Support hours: Monday–Friday, 10:00 AM – 6:00 PM PKT (UTC+5). We aim to acknowledge inquiries within two business days. Business/correspondence address: Dara Mohala, Near Government School #2 Boys, Jhelum, Punjab, Pakistan.