Platform & Payment Responsibilities
ChaiLink is a creator-support platform. Company incorporation and a tax reference do not make it a licensed bank, payment service provider or deposit-taking institution.
Table of contents
1. Our role
ChaiLink operates the platform, customer support and creator accounting. Payment processing is provided only through the gateway activated for the relevant checkout and subject to its approved operating terms. We do not claim regulatory certification, a payment licence, guaranteed provider approval or access to every payment rail.
2. Operating restrictions
The service does not provide P2P transfers, cash remittance, debit cards, lending, investments or stored-value spending. Creators and payouts are Pakistan-only. Provider and legal requirements can restrict supported activities, countries, instruments or payout timing.
3. Questions and complaints
Start with ChaiLink support for platform and merchant issues. Your bank or payment provider can advise on its own payment process and escalation channels. Contact support@chailink.co or +92-300-2612-932. Support hours: Monday–Friday, 10:00 AM – 6:00 PM PKT (UTC+5). We aim to acknowledge inquiries within two business days. Business/correspondence address: Dara Mohala, Near Government School #2 Boys, Jhelum, Punjab, Pakistan.