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Acceptable Use Policy

Effective 6 October 2026Updated 6 October 2026

Use ChaiLink for lawful, honest creator support. These rules apply to profiles, goals, support links, messages and account activity.

On this page

  1. Prohibited activity
  2. Prohibited content
  3. Platform integrity
  4. Enforcement and appeal
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Table of contents
  1. 1. Prohibited activity
  2. 2. Prohibited content
  3. 3. Platform integrity
  4. 4. Enforcement and appeal

1. Prohibited activity

Do not use ChaiLink for fraud, impersonation, money laundering, terrorist financing, sanctions evasion, unauthorized remittance, stolen payment methods, fabricated support transactions, or attempts to convert test balances into real money. Investment solicitation, lending, cryptocurrency trading, gambling, pyramid/MLM recruitment and sale of physical goods are outside this service.

2. Prohibited content

Do not publish child sexual exploitation, sexual exploitation or trafficking, pornography, threats, incitement to violence, targeted hateful harassment, doxxing, malicious links, unlawful drugs or weapons sales, or content that infringes another person's rights. Do not expose private identity or payment information. Additional restrictions of the activated payment provider apply to checkout-supported activities.

3. Platform integrity

Do not bypass account restrictions, abuse automated requests, interfere with other users, exploit payment callbacks, submit forged documents or misrepresent identity verification. Report a suspected vulnerability privately to support@chailink.co without accessing others' data or disrupting service.

4. Enforcement and appeal

ChaiLink may hide content, require corrections, restrict profile visibility, suspend accounts or hold affected payments while reviewing evidence. Financial records are preserved. Decisions can be appealed through the Moderation & Appeals Policy. Report public abuse with a URL and explanation to support@chailink.co; do not include unnecessary sensitive data.

Related documents

Moderation & AppealsTerms of ServiceCreator Agreement

CHAILINK (SMC-PRIVATE) LIMITED

Business / correspondence address
Dara Mohala, Near Government School #2 Boys, Jhelum, Punjab, Pakistan
Incorporation number
0358304
NTN
K110389-4
Support
support@chailink.co · +92-300-2612-932
Customer service hours
Monday–Friday, 10:00 AM – 6:00 PM PKT (UTC+5)Excludes Saturdays, Sundays, and Pakistan public holidays.We aim to acknowledge inquiries within two business days.
Legal
legal@chailink.co

Questions? Contact legal@chailink.co