Acceptable Use Policy
This Acceptable Use Policy ("AUP") governs all use of www.chailink.co operated by ChaiLink (Pvt) Ltd. It applies to Creators, Supporters, and visitors. Violations may result in account suspension, fund holds, permanent bans, and reporting to regulators or law enforcement. This policy incorporates prohibited business categories required by our payment partners including PayFast (Avanza Premier Payment Services / APPS) and the State Bank of Pakistan.
Table of contents
1. General Conduct
1.1 Use ChaiLink only for lawful creator support and patronage in compliance with Pakistani federal, provincial, and local laws.
1.2 Provide accurate profile information. Do not impersonate others or misrepresent your identity, affiliation, or purpose.
1.3 Do not harass, threaten, defame, or incite violence against any person or group.
1.4 Do not upload or solicit content that exploits minors or constitutes child sexual abuse material (CSAM) — zero tolerance; immediate law enforcement referral.
2. Prohibited Businesses and Activities (PayFast / APPS)
Creators and use of the Platform may not involve, promote, or process payments related to:
2.1 Firearms and weapons
Sale, transfer, or solicitation of firearms, ammunition, or weapons.
2.2 Alcoholic beverages
Sale or promotion of alcoholic beverages.
2.3 Explosives and pyrotechnics
Explosives, fireworks, pyrotechnic devices, or related supplies.
2.4 Pornographic materials and services
Pornographic materials, adult services, or access/membership to pornographic or illegal sites.
2.5 Live animals
Sale or trade of live animals.
2.6 Illegal drugs and controlled substances
Banned or illegal drugs, controlled substances without valid prescription, or paraphernalia primarily intended for illegal drug use.
2.7 Hazardous materials
Hazardous materials, combustibles, or corrosives.
2.8 Gambling
Gambling transactions, betting, lotteries, or games of chance for money where not licensed.
2.9 Multi-level marketing and matrix schemes
MLM collection fees, matrix sites, or pyramid-style schemes.
2.10 Bulk email and mailing lists
Bulk email software, purchased mailing lists, or spam campaigns.
2.11 Work-at-home schemes
Work-at-home information products primarily designed to recruit rather than deliver value.
2.12 Wire transfer products
Unauthorized wire transfer or remittance products.
2.13 Cryptocurrency
Any business dealing in cryptocurrencies, crypto assets, ICOs, or digital tokens — prohibited per State Bank of Pakistan regulations and PayFast policy.
2.14 Other unlawful products or services
Any product or service not in compliance with applicable laws of the Islamic Republic of Pakistan, acquiring bank rules, or payment scheme regulations.
3. Financial Crime and Abuse
3.1 No money laundering, terrorist financing, sanctions evasion, or use of stolen payment credentials.
3.2 No structuring transactions to avoid reporting thresholds.
3.3 No fake Supporter transactions, self-dealing to inflate metrics, or use of mule accounts.
3.4 No circumvention of Platform Fees or payment controls.
4. Technical Abuse
4.1 No scraping, crawling, or automated data extraction without written permission.
4.2 No denial-of-service attacks, malware distribution, or interference with Platform security.
4.3 No reverse engineering of payment flows or attempt to access non-public systems.
5. Enforcement
5.1 ChaiLink may remove content, suspend accounts, hold Vault balances, and report violations to FIA, FMU, SBP, or PayFast as appropriate.
5.2 Appeals may be submitted to legal@chailink.co within fourteen (14) days of enforcement action.
5.3 Repeat or egregious violations result in permanent bans without refund of Platform Fees.