Moderation & Appeals
ChaiLink reviews reports to keep public creator profiles and contribution messages safe and accurate.
Table of contents
1. Reporting
Use the authenticated reporting option where available, or email support@chailink.co with the public URL, relevant message and reason. Guests can always use this contact. Avoid unnecessary personal information or copies of illegal material. Reports are assessed against the Acceptable Use Policy and relevant evidence.
2. Decisions
ChaiLink may remove inappropriate public content, request corrections, restrict profile visibility or suspend account activity when reviewing abuse. Content restrictions and financial transaction status are separate. An appeal does not erase an underlying contribution or change payment status.
3. Notices and appeals
To appeal, email support@chailink.co with the profile URL, any reference supplied, your explanation and relevant evidence. A suspended user can still contact support. We will explain the decision where practicable and lawful. We may withhold details that would expose another person's private data, compromise an investigation or violate law.
4. Review outcomes
We review the reported facts and any new information you provide. We may uphold a restriction, amend it or ask for corrections. Contact support for the outcome; an appeal does not promise restoration of removed content or a particular resolution time. Contact support@chailink.co or +92-300-2612-932. Support hours: Monday–Friday, 10:00 AM – 6:00 PM PKT (UTC+5). We aim to acknowledge inquiries within two business days. Business/correspondence address: Dara Mohala, Near Government School #2 Boys, Jhelum, Punjab, Pakistan.