Legal & Policies
ChaiLink policies governing use of our creator support platform, payment processing, privacy, refunds, and regulatory compliance in Pakistan. All supporter amounts are in PKR.
ChaiLink (Pvt) Ltd
- Registered address
- Mohala Ahmedabad, Kala Gujran, Near Government School #2 Boys, Jhelum, Punjab, 49490, Pakistan
- Support
- support@chailink.co · +92-300-2612-932
- Customer service hours
- Monday–Friday, 10:00 AM – 6:00 PM PKT (UTC+5)Excludes Saturdays, Sundays, and Pakistan public holidays.
- Legal
- legal@chailink.co
PayFast merchant website requirements
ChaiLink is a digital creator-support platform (Aggregator / merchant of record). These public pages satisfy PayFast (APPS) website screening for voluntary PKR contributions — not physical e-commerce.
- Terms of Service
- Privacy Policy
- Refund Policy
- Return Policy & Cancellation
- Shipping & Digital Delivery Policy
- FAQsFrequently asked questions about payments, refunds, and payouts
- About & pricing in PKRBusiness description and transparent PKR fee schedule
- Customer service phone+92-300-2612-932
- Operational hoursMonday–Friday, 10:00 AM – 6:00 PM PKT (UTC+5)
- Permanent registered addressMohala Ahmedabad, Kala Gujran, Near Government School #2 Boys, Jhelum, Punjab, 49490, Pakistan
Maintainer note: keep PAYFAST_REQUIRED_SLUGS in lib/content/legal-meta.ts in sync with this panel. See docs/PAYFAST_ONBOARDING.md.
Terms & Policies
User agreements, acceptable use, and service terms
Privacy & Data
How we collect, use, and protect personal information
Payments & Refunds
Processing, refunds, cancellations, and disputes
Regulatory Compliance
SBP, AML/CFT, and payment partner disclosures
Also see
- About ChaiLink — business description and pricing
- FAQs — common questions about payments and payouts