Disputes & Chargebacks
Contact ChaiLink about an incorrect or missing payment. You may also exercise the dispute rights provided by your issuer or applicable law.
Table of contents
1. Investigation
Provide the payment reference, date, amount and issue. ChaiLink may review checkout records, provider responses, receipts and relevant public content. We share necessary evidence with the payment provider for investigation and avoid disclosing unrelated private information.
2. Holds and adjustments
Related earnings may be held while a dispute is unresolved. Confirmed reversals, refunds and chargebacks are linked to the original transaction; financial history is not silently overwritten. Creators must cooperate with reasonable evidence requests and may be responsible for valid reversals and disclosed charges under their agreement.
3. Outcomes and timing
Issuer and network deadlines differ. Contact your issuer promptly for suspected unauthorized use. We will communicate known status and outstanding requirements; no fixed outcome or completion time is guaranteed. Contact support@chailink.co or +92-300-2612-932. Support hours: Monday–Friday, 10:00 AM – 6:00 PM PKT (UTC+5). We aim to acknowledge inquiries within two business days. Business/correspondence address: Dara Mohala, Near Government School #2 Boys, Jhelum, Punjab, Pakistan.