Refund Policy
Contributions are voluntary creator support. Refund requests are reviewed by ChaiLink with the applicable payment provider; mandatory legal and issuer rights remain available.
Table of contents
1. When to contact us
Contact us promptly if a contribution was duplicated, charged for the wrong amount, not authorized by you, affected by a platform error, or associated with suspected fraud. A change of mind after successful voluntary support does not automatically qualify for a refund, but we will review the circumstances. Prohibited activity does not remove statutory or payment-network refund rights.
2. Requesting a refund
Send the transaction reference, date, amount and creator username to support@chailink.co. Do not send full card details, CVV, OTPs or identity documents by ordinary email. For an unauthorized charge, also contact your issuer immediately. There is no platform deadline that overrides your legal or issuer rights; earlier notice improves our ability to investigate. We aim to acknowledge requests within two business days and will explain any information or provider review still needed.
3. Decision and processing
We distinguish a request, approval, provider submission and confirmed refund. An internal ledger reversal alone is not a completed refund. Approved refunds normally use the original payment route where supported; we will explain a permitted alternative before using it. Provider and issuer processing times vary, so we provide the available reference/status instead of guaranteeing an arrival date.
4. Fees and currency
Checkout and refund accounting use PKR. We tell you the approved refund amount and any lawful non-refundable charge before processing. Payment providers may retain their fees; that does not automatically determine your entitlement against ChaiLink. Exchange-rate differences and bank charges are determined by your issuer. Any legally required full refund takes precedence.
5. Creator records
Refunds and disputes can place related earnings on hold. An internal correction or reversal preserves financial history but does not itself return funds through the payment provider. Contact us about an actual charge even if the checkout was labelled as a test. Contact support@chailink.co or +92-300-2612-932. Support hours: Monday–Friday, 10:00 AM – 6:00 PM PKT (UTC+5). We aim to acknowledge inquiries within two business days. Business/correspondence address: Dara Mohala, Near Government School #2 Boys, Jhelum, Punjab, Pakistan.