Payment Processing Disclosure
ChaiLink records digital creator support in PKR. The provider and payment mode shown at checkout determine how a payment is processed.
Table of contents
1. Demo, sandbox and live
Internal demo payments simulate support. Provider sandbox checkout uses a provider's testing environment and must be used only for tests. Do not rely on a test result or displayed balance as proof of real funds or payout eligibility. Use the enabled production checkout for real support and contact us if a test-labelled flow shows an unexpected charge or balance. A provider logo or test availability does not establish production approval or a partnership.
2. Your total
Checkout shows the support amount, gateway fee, applicable checkout taxes and total payable. Any platform deductions and withdrawal charges are disclosed in the relevant creator/payout view. We do not represent the company tax reference as proof of sales-tax registration. Your issuer may separately apply currency conversion or fees.
3. Confirmation and records
Successful payment records depend on server-side payment confirmation. A browser redirect or success message alone is not proof that a payment was confirmed. ChaiLink records contributions and linked ledger entries for investigation. Provider settlement into the merchant bank account is separate from a recorded contribution and creator payout.
4. Available methods and countries
Creators and payout destinations are Pakistan-only. International supporters may use supported cards where allowed by the activated provider, issuer, network and country restrictions. Only the methods actually offered on the current checkout are available. ChaiLink does not promise every bank, wallet, country or card network is supported.
5. Refunds and provider responsibilities
Hosted payment pages are controlled by their provider. ChaiLink handles platform support and refund investigation; the provider/issuer handles its payment processing. An internal correction is not a provider refund confirmation. Contact support@chailink.co or +92-300-2612-932. Support hours: Monday–Friday, 10:00 AM – 6:00 PM PKT (UTC+5). We aim to acknowledge inquiries within two business days. Business/correspondence address: Dara Mohala, Near Government School #2 Boys, Jhelum, Punjab, Pakistan.