Return & Cancellation Policy
ChaiLink provides a digital creator-support service. There are no physical goods to return or exchange.
Table of contents
1. Before authorizing payment
You can leave checkout before authorizing. If you already confirmed a payment on a provider or bank screen, closing the window, pressing Back or seeing a cancel page does not guarantee that no charge occurred. Check the payment result and contact support if the outcome is unclear; avoid repeatedly paying the same contribution.
2. After authorization
A completed contribution is handled through the Refund Policy. Pending transactions may require provider confirmation before their final status is known. We do not describe an uncertain outcome as a confirmed cancellation.
3. Account closure and recurring payments
Contact support to close an account. Closure preserves records needed for payments, disputes and legal obligations, and does not bypass payout eligibility checks. Contributions in this release are one-time payments; ChaiLink does not offer automatic recurring billing. Contact support@chailink.co or +92-300-2612-932. Support hours: Monday–Friday, 10:00 AM – 6:00 PM PKT (UTC+5). We aim to acknowledge inquiries within two business days. Business/correspondence address: Dara Mohala, Near Government School #2 Boys, Jhelum, Punjab, Pakistan.