Digital Delivery Policy
ChaiLink does not ship physical goods. The service records voluntary support for the creator selected at checkout.
1. Payment confirmation
The result page shows the available transaction status. A completed status depends on server-side payment verification, not merely a browser redirect. A receipt is sent to the supplied email when email delivery is available; delivery delay does not itself mean the payment failed. Keep your reference and contact support before paying again.
2. Creator balance and payout
A recorded contribution and a creator bank payout are separate events. Earnings may await settlement, verification or dispute review. The Payout Policy explains eligibility. No physical delivery, paid commission or guaranteed digital deliverable is included in a voluntary contribution.
3. Missing confirmation
If your issuer shows a charge but the status is pending or failed, provide the reference and date so we can reconcile it. Do not send private card credentials. Contact support@chailink.co or +92-300-2612-932. Support hours: Monday–Friday, 10:00 AM – 6:00 PM PKT (UTC+5). We aim to acknowledge inquiries within two business days. Business/correspondence address: Dara Mohala, Near Government School #2 Boys, Jhelum, Punjab, Pakistan.