Shipping & Digital Delivery Policy

1.1 ChaiLink does not operate an e-commerce store with physical inventory. We do not collect delivery addresses from Supporters for shipment purposes and do not use courier or postal services for supporter transactions.

1.2 There is no shipping fee, delivery charge, or estimated delivery window for physical goods because no physical goods are sold through the Platform.

1.3 If you are supporting a Creator, you are purchasing a digital financial-contribution service from ChaiLink as merchant of record, not a shipped product.

2.1 Upon successful payment authorization and settlement, ChaiLink delivers the digital service by crediting the designated Creator's Vault ledger on the Platform. This typically occurs immediately or within the settlement cycle of the selected payment rail.

2.2 Optional supporter messages, where provided at checkout, are delivered to the Creator's dashboard in accordance with Platform rules.

2.3 Unless a Creator has explicitly promised a separate deliverable on their profile, the digital service is complete when the Vault credit is recorded. Proof of delivery for disputes and chargebacks includes transaction timestamp, amount in PKR, Creator username, Vault credit confirmation, and supporter message metadata where applicable.

3.1 Some Creators may explicitly offer digital content, commissions, or other deliverables on their public profile. Delivery timelines and scope for such offers are set by the Creator and must be clearly disclosed.

3.2 ChaiLink does not guarantee Creator-delivered content beyond platform payment processing. Disputes regarding undelivered Creator promises are handled under our Refund Policy.

3.3 ChaiLink prohibits Creators from using the Platform to sell physical goods requiring shipment unless expressly authorized under a future product offering with updated policies.

4.1 Creator withdrawals (Payouts) from Vault balances are a separate service from supporter checkout. Payouts are delivered electronically to the Creator's verified bank account, Raast ID, or mobile wallet.

4.2 Minimum payout threshold: Rs. 1,000 (PKR).

4.3 Standard payout processing: twenty-four (24) to forty-eight (48) business hours after request, subject to AML/CFT clearance.

4.4 Payout delivery excludes Saturdays, Sundays, and Pakistan public holidays. SBP or partner maintenance may cause delays.

5.1 Card, wallet, and account-based transactions processed via PayFast (APPS) settle to ChaiLink per standard APPS timelines: typically T+2 to T+4 business days depending on payment instrument.

5.2 Settlement timing does not affect the digital allocation of supporter funds to the Creator Vault once ChaiLink confirms successful transaction completion on the Platform.

For questions about digital delivery or payout timing:

Email: support@chailink.co Phone: +92-300-2612-932 Customer service hours: Monday–Friday, 10:00 AM – 6:00 PM PKT (UTC+5) Registered address: Mohala Ahmedabad, Kala Gujran, Near Government School #2 Boys, Jhelum, Punjab, 49490, Pakistan

We acknowledge inquiries within twenty-four (24) hours on business days.